Grievance

Grievance redressal steps

First step is to lodge your grievances with the 24 hours customer care number
040-46565 555 / 040-69085 555, customercare@meghagas.com

Incharge Customer Complaint Cell (Name, Contact No & Email Id) : 
Customer can approach Incharge Customer Receiving Cell in case complaint is not resolved with 15 days of registering with customer care.
Miss. P. Asha, Ph – 040-46565 555 Ext-001,
inchargecustomercare@meghagas.com, (Mon-Sat, 10:00 AM to 5:00 PM)

Nodal Officer (Name, Contact No & Email Id) : 
Customer can approach Nodal Officer in case complaint is not resolved with 15 days of registering with incharge complaint receiving cell.
Mr. M.David Raj, Ph – 040-46565 555 EXT-002, 
nodalofficer@meghagas.com, (Mon-Sat, 10:00 AM to 5:00 PM)

Appellate Authority : 
Customer can approach Appellate Authority in case complaint is not resolved with 15 days of registering with Nodal Officer, appellate@meghagas.com

Ombudsman (Name, Contact No & Email Id) : 
Customers may approach the Ombudsman if their complaint remains unresolved within 15 days of registration with the Appellate Authority:
Mr. P V Siva Prasad, 
pvsivaprasad@meilgroup.com, (Mon-Sat, 10:00 AM to 5:00 PM)
Emergency Customer Care Number 1800 123 1803 [Please note that these numbers are to be used in case of an emergency (fire/leakage) only]
In case your complaint is not resolved, you may escalate the same with PNGRB by contacting grievance@pngrb.gov.in for further assistance.